Privacy Policy
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Privacy Policy
This website is maintained by the Department
of Energy, Utilities and Sustainability (DEUS). This Privacy Policy is
applicable to all the publicly accessible pages on the NABERS website
located at
http://www.nabers.com.au. DEUS take no
responsibility for the privacy policies or
practices of third party sites linked to the
website. Should you have any questions
regarding the NABERS site, or the
application of this Privacy Policy or a
request for access to information held
please contact:
Communications Officer
Department of Energy, Utilities and
Sustainability
17th Floor
227 Elizabeth Street
Sydney NSW 2000
Phone: 02 8281 7777
Fax: 02 8281 7799
Email:
information@deus.nsw.gov.au
Users of the NABERS site are entitled to
expect that any information as a result of
that use will be treated within the terms of
the New South Wales
public sector privacy responsibilities and
obligations. The New South Wales public
sector privacy practices are regulated by
the
Privacy and Personal Information Protection
Act 1998.
Privacy Management Plan
The Plan details how DEUS will deal with
personal information it collects to ensure
that it complies with the NSW
Privacy and
Personal Information Protection (PPIP) Act
1998 and the
Health
Records and Information Privacy (HRIP) Act
2002.
For further information, please review DEUS'
Privacy Management Plan.
Information collected from web browsing?
When you look at the pages on the NABERS
site, our computers automatically record
information that identifies, for each page
accessed:
- the IP (Internet Protocol) address of the machine
which has accessed it;
- your top-level domain name
(for example .com, .gov, .au, .uk etc.);
- the
address of your server;
- the date and time you
visited the website;
- the page or download
document you are attempting to view;
- whether our
website successfully displayed the page or document;
- the previous site visited; and
- the type
of browser and operating system you have used.
Cookies are not used from the NABERS site to
collect information.
How do we use information collected?
Information collected during each visit is
collected and analysed with similar logged
information and published in reports in
order for DEUS to identify patterns of usage
of the site. This information assists us to
improve the site and the services offered on
it.
DEUS will not disclose or publish
information that identifies individual
machines, or potentially identifies
sub-groupings of addresses, without consent
or otherwise in accordance with the
information protection principles under the
Privacy
and Personal Information Protection Act 1998.
What exceptions are there to this rule?
DEUS will collect, use and disclose more
extensive information than stated above, in
the following circumstances:
- unauthorised attempts to access files which are
not published on DEUS' pages;
- unauthorised
tampering or interference with files published on DEUS' site;
- unauthorised attempts to index the contents of
DEUS' site by other sites;
- attempts to intercept
messages of other users of DEUS' site;
-
communications which are defamatory, abusive, vilify individuals or
groups or which give rise to a suspicion that an offence is being
committed; and
- attempts to otherwise compromise
the security of the web server, breach the laws of the State of New
South Wales or Commonwealth of Australia, or interfere with the social
use of the NABERS site by other users.
DEUS reserves the right to make disclosures
to relevant authorities where the use of the
NABERS site raises a suspicion that an
offence is being, or has been, committed.
In the event of an investigation, DEUS will
provide access to data to any law
enforcement agency that may exercise a
warrant to inspect our logs.
Security and Personal information stored
DEUS has taken reasonable steps to protect
information collected and to ensure it is
stored in an appropriately secure format.
Under the
Privacy and
Personal Information Protection Act 1998
you have the right to access personal
information that DEUS hold about you, such
as your address and phone number(s).
DEUS is committed to ensuring the
information held is accurate, complete and
up-to-date, so we encourage you to advise us
if any details of the information stored has
changed. Should you feel any information is
inaccurate, please contact us and we will
correct the information.
Retention - we will retain the information
you have provided for a period that is
appropriate for the purpose for which it was
provided. Your information will be archived
and disposed of in accordance with DEUS'
records management policies, legislative
requirements and guidelines based on the
State
Records Act 1998.
Information provided in Feedback?
DEUS provides a feedback facility on this
site to allow users to provide input into
the future development of the site and to
comment on the provision of service by DEUS.
The provision of personal details on
feedback is optional, however if a reply is
required then a contact email address should
be left. We will not add your email address
or name to any mailing list.
DEUS may publish aggregated information
about feedback on the site, to the extent
that it does not identify or cannot be used
to identify individual users.
Who else has access to information within
DEUS?
DEUS captures this information via a third
party Internet Service Provider -
Connect.com. Access to the raw data is
restricted to a limited number of authorised
officers on behalf of the Department of
Energy Utilities and Sustainability, for the
purpose of analysis and to report on the
success and inadequacies of the site. The
authorised officers who can access this data
are the members of the Information,
Communication & Technology business unit. If
you would like to access information held
about you by DEUS please contact:
Customer Programs Manager
Phone: 02 8281 7726
Fax: 02 8281 7750
Email:
information@deus.nsw.gov.au
Will this policy be updated over time?
Due to the developing nature of privacy
principles for online communication, this
policy may be modified or expanded in light
of new developments or issues that may arise
from time to time. The amended policy will
be posted to this site and will operate from
the time it is posted.